Privacy Policy

Effective Date: November 2, 2025  |  Last updated: May 21, 2026

1. Introduction

Proline Auto Parts (“we”, “us”, “our”) is committed to protecting the privacy and security
of your personal information. This Privacy Policy describes how we collect, use, disclose,
and safeguard your personal information when you visit our website
(prolineautoparts.ca), place an order, create an
account, or otherwise interact with us.

By accessing or using our website or services, you consent to the collection, use, and
disclosure of your information as described in this Policy, in accordance with Canada’s
Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable
provincial privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

• Contact information (e.g., name, email address, postal address, telephone number)
• Payment and billing information (e.g., credit card or other payment method details, transaction history)
• Shipping and order information (e.g., delivery address, parts ordered, vehicle make/model/year if provided)
• Account information (if you register an account) and login credentials
• Usage and technical information (e.g., IP address, browser type, device information, pages visited, cookies)
• Marketing preferences (whether you opt in to receive newsletters or promotional offers)

3. How We Use Your Information

We use your personal information for purposes including:

• To process and fulfil your orders (including payment, shipping, and returns)
• To communicate with you about your orders, account, or customer service inquiries
• To provide, maintain, and improve our website and services (including analysing usage via Google Analytics)
• To deliver and measure the effectiveness of advertising campaigns, including Google Ads
• To send you promotional offers, newsletters, and marketing communications if you have opted in
• To prevent fraud, ensure security, and comply with legal obligations

4. Disclosure of Your Information

We will not sell or rent your personal information to third parties. We may share your
information with:

• Service providers and contractors — including payment processors, shipping
  carriers (Canada Post, FedEx, UPS), and IT service providers who perform services on our behalf
• Google LLC — we use Google Analytics to analyse website traffic and Google
  Ads for advertising. Google may collect and process data in accordance with their own privacy
  policy. See Google’s Privacy Policy.
  You can opt out of Google Analytics at
  tools.google.com/dlpage/gaoptout
  and manage ad preferences at
  adssettings.google.com.
• Legal or regulatory authorities — if required by law or to respond to a
  lawful request
• Successor entities — in the event of a merger, acquisition, or sale of
  assets (you will be notified as required by law)

Your information may be stored or processed outside Canada (for example, with cloud or
service providers in the United States). In those cases, we will take commercially reasonable
steps to ensure your personal information remains protected.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons and pixel tags) to:

• Recognize your device and preferences
• Improve website functionality and performance
• Analyse website traffic through Google Analytics
• Deliver and measure the effectiveness of advertising through Google Ads

You can disable cookies via your browser settings; however, doing so may affect your ability
to use certain features of our website, including adding items to your cart or completing a
purchase. For more details, please see our Cookie Policy.

6. Data Retention and Security

We keep your personal information only as long as needed to fulfil the purposes set out in
this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
We implement appropriate technical, administrative, and physical safeguards to protect your
personal information from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

Depending on your province of residence and applicable law, you may have the right to:

• Access, correct, or delete the personal information we hold about you
• Withdraw consent for certain uses of your personal information (where applicable)
• Opt out of marketing communications at any time via the unsubscribe link in any email or by contacting us directly

To exercise any of these rights, please contact us at the email below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the
“Last updated” date at the top of this page. Your continued use of our website or services
after such changes constitutes your acceptance of the updated Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our
privacy practices, please contact us:

Proline Auto Parts
Email: proline.autoparts@outlook.com
Website: prolineautoparts.ca